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Deploying Web app on Centos with nginx ,supervisor and Tornado in production
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Alfred Help Desk Introduction
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Introduction
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Alfred Help desk is a software application that is used to provide customers with technical information on a product or service, while also supplying them with a connection to a support representative. The goal of this software is to increase a company’s efficiency and their productivity when using technology by providing workers and clients with timely answers to their questions and pertinent information that can aid them in solving their problems.
Essentially, a alfred help desk is a database consisting of customer information, call reports, information regarding hardware and/or software, problems and solutions logs, and service level agreements.
Features
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* Web help desk ticket creation
* Email reply to help desk tickets
* Manage user accounts
* Ticket history and post frequency
* Customer feedback
* Departments classify help desk tickets for specific staff group
* Limit access of help desk support staff and customers to specific departments
* SMS Notification to customer
* Ticket Reports in PDF & XLS Format
Demo Link : Alfred Ticketing System
Credential
username admin
password admin
Don't misuse and infiltrate, your activities are monitored by out team
This site is for Demo use Only.
Contact Us Sidharth Shah
- Office Phone: 022-26124412
- Website : http://fafadiatech.com
- Email: customercare@fafadiatech.com
- Portfolio : Fafadiatech Portfolio
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Alfred Help Desk Installation Prerequisites
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Prerequisites
----------------------
Alfred Help Desk is Python Web Application runs on `Tornado Web Server <http://www.tornadoweb.org/>`_, following are the prerequisites to install alfred help desk.
Prerequisites:
* Python 2.6 or Python 2.7
* Python-setuptools 2.6 or 2.7
* Python-pip
* Nginx
* Mysql
* Mysql-server
* Mysql-devel
* Python Modules
* DateUtils==0.5.1
* Mako==0.6.2
* MySQL-python==1.2.3
* distribute==0.6.24
* docutils==0.8.1
* httplib2==0.4.0
* pyPdf==1.13
* python-dateutil==1.5
* reportlab==2.5
* simplejson==2.3.3
* tornado==2.2
* wsgiref==0.1.2
* xlwt==0.7.3
* supervisor==3.0a12
* sms==0.4
* pyserial==2.6
* meld3==0.6.8
Installing Prerequisites
**Installing Python 2.6 or Python 2.7:**
# Download Python Source
# For Python 2.7
``$ wget http://www.python.org/ftp/python/2.7/Python-2.7.tgz``
# For Python 2.6
``$ wget http://www.python.org/ftp/python/2.6.7/Python-2.6.7.tgz``
# Extract Python Source
# For Python 2.7
``$ wget tar -zxfv Python-2.7.tar.gz``
# For Python 2.6
``$ wget tar -zxfv Python-2.6.7.tar.gz``
# Run Configuration Script
# For Python 2.7
``$ ./configure``
# For Python 2.6
``$ ./configure``
# Create make file
# For Python 2.7
``$ make``
# For Python 2.6
``$ make``
# Install python using make file
# For Python 2.7
``$ make install``
# For Python 2.6
``$ make install``
Install Python Setup tools
# Download Python Setuptools Egg
# For Python 2.7
``$ wget http://pypi.python.org/packages/2.7/s/setuptools/setuptools-0.6c11-py2.7.egg#md5=fe1f997bc722265116870bc7919059ea``
# For Python 2.6
``$ wget http://pypi.python.org/packages/2.6/s/setuptools/setuptools-0.6c11-py2.6.egg#md5=bfa92100bd772d5a213eedd356d64086``
# Install Python Setuptools
# For Python 2.7
``$ sh setuptools-0.6c11-py2.7.egg``
# For Python 2.6
``$ sh setuptools-0.6c11-py2.6.egg``
**Install Python-pip**
# Install Python-pip using easy_install
# For Python 2.7
`$ easy_install-2.7 pip``
Python 2.6
``$ easy_install-2.6 pip``
Install Python Modules using pip
# Install Python Modules using requirements file "Prerequisites"
# For Python 2.7
``$ pip-2.7 install -r requirements.txt``
# For Python 2.6
``$ pip-2.6 install -r requirements.txt``
Alternate way to install python modules
# For Python 2.7
``$ pip-2.7 install "python module name"`` (For Ex: pip install MySQL-python)
# For Python 2.6
``$ pip-2.6 install "python module name"`` (For Ex: pip install MySQL-python)
Install Mysql Server
# Installing Mysql server using YUM
``$ yum install mysql mysql-server mysql-devel``
# Setup Mysql server
``$ mysql_secure_installation``
&&
My-sql Config
#/etc/init.d/mysqld restart
#mysqladmin -uroot password xyz
#mysql -u root -p
#password = xyz
mysql>create database alfred; ===> creating DB
mysql> source /yourpath/xxx.sql
mysql>source /root/apps/tornado-production-skeleton/ftech.org/db/webapp.sql ==>importing DB of webapp
mysql> quit
The last method can be used with PHP, Python or Perl scripting mysql API.
login in mysql and type
Installing Nginx
# Install Nginx using yum
# set hostname hostname ftech.org for eg
# hostname -f
# rpm -Uvh http://download.fedora.redhat.com/pub/epel/5/i386/epel-release-5-4.noarch.rpm
# yum update
``$ yum install nginx``
Supervisord
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# echo_supervisord_conf > /etc/supervisord.conf
change setting of config
# supervisord -c supervisord.conf
requirement for running webapp on port 8888 or user defined port
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